Privacy Policy for The Branches
Last Updated: October 2026
Website: thebranchesyoga.com
At The Branches, one of our main priorities is the privacy of our visitors and clients. We are committed to protecting your personal information and ensuring its security in full alignment with Canadian privacy standards, specifically the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), and applicable Ontario commercial privacy standards.
This Privacy Policy outlines the types of information we collect, how we use and safeguard your data, and your rights regarding your information. If you have any questions or require more information, please contact us at info[at]thebranchesyoga.com.
Scope and Consent
Applicability: This Privacy Policy applies to our online activities on thebranchesyoga.com and governs the personal information collected through our website, mobile applications, and digital services.
Meaningful Consent: By using our services, registering for an account, or visiting our website, you consent to the collection, use, and disclosure of your personal information as described in this policy.
1. Information We Collect
We collect personal information transparently and only for purposes that a reasonable person would consider appropriate:
1.1. Contact Information: When you sign up for our services, create an account, or contact us directly, we may collect your name, company name, address, email address, phone number, physical address, the contents of messages/attachments you send us, and any other information you choose to provide.
1.2. Payment Information: If you make payments for our services, we collect your payment card information, billing address, and other relevant payment details.
1.3. Health and Fitness Data: Because we provide personalized fitness plans, wellness services, and yoga training, we may collect health-related information, fitness goals, medical conditions, and workout performance. Given the sensitive nature of health data, we treat this information with enhanced security safeguards and obtain your explicit consent.
1.4. Communications: We maintain records of any communications you have with us, including email and phone correspondence.
1.5. Technical & Usage Information:
Log Files: We use standard log files to analyze trends, administer the site, track user movement, and gather demographic information. This includes IP addresses, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and click counts (not linked to personally identifiable information).
Cookies and Web Beacons: We use cookies to store visitor preferences and pages accessed to optimize user experience and customize web content based on your browser type.
2. How We Use Your Information
We use the information we collect for defined operational and business purposes, including to:
2.1. Providing Services: Provide, operate, maintain, and expand our website, deliver our fitness and wellness services, personalize workouts, training plans, and handle class bookings.
2.2. Communication: Communicate with you directly or through partners for customer service, to send important updates, service information, and respond to your inquiries.
2.3. Payment Processing: Process payments securely and maintain financial records.
2.4. Health and Fitness Analysis: Provide personalized fitness recommendations, analyze your progress, and tailor our services safely to your needs.
2.5. Marketing & Communications (CASL Compliance): In compliance with Canada's Anti-Spam Legislation (CASL), we send commercial electronic messages (such as newsletters or promotional offers) only where we have your express or implied consent. You can unsubscribe or change your preferences at any time. (Note: Message and data rates may apply for SMS. You may reply STOP to opt-out of text messaging and HELP for additional help).
2.6. Security & Legal Compliance: Find and prevent fraud, secure our digital infrastructure, and comply with Canadian laws and regulations.
3. Third-Party Advertising, Cookies, and Tracking
Google DART Cookies: Google uses DART cookies to serve ads to site visitors based on their visit to our site and other internet sites. Visitors may decline DART cookies via the Google ad and content network Privacy Policy at Google Ads Settings.
Advertising Partners: Advertisers on our site (such as Google and Facebook) may use cookies, JavaScript, or Web Beacons in their advertisements and links to measure campaign effectiveness and personalize content. They automatically receive your IP address. The Branches has no access to or control over these third-party cookies; please consult the respective Privacy Policies of Google Ads and Facebook Ads for details and opt-out instructions. You can also manage or disable cookies through your individual browser options.
4. Data Security and Safeguards
We take data security seriously, implementing physical, organizational, and technical security safeguards (such as encryption and strict access controls) appropriate to the sensitivity of the information to protect your personal data from unauthorized access, disclosure, alteration, and destruction.
5. Data Sharing, Service Providers, and Retention
5.1. Service Providers: We may share information with trusted third-party service providers (such as our studio management software, e.g., Walla) who assist us in delivering our services. When third parties process data on our behalf, we ensure they maintain comparable privacy standards.
5.2. Messaging Restrictions: No mobile information or text messaging originator opt-in data will be shared with third parties or affiliates for marketing or promotional purposes. All other data categories exclude text messaging originator opt-in data and consent.
5.3. Legal Compliance: We may disclose information if required by Canadian law, regulation, subpoena, or valid legal process.
5.4. Data Retention: We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or to comply with commercial, tax, and legal record-keeping obligations. Account data can be deleted directly via the Walla App/widget or by contacting us, after which data is securely deleted or anonymized.
6. Your Privacy Rights (Access and Correction)
Under Canadian privacy legislation (PIPEDA), you have the right to:
Access: Request access to view the personal information we hold about you. We will respond to your request within 30 days.
Correction: Request the correction of any inaccurate, outdated, or incomplete personal information.
Withdraw Consent: Withdraw your consent to the collection, use, or disclosure of your personal information at any time (subject to legal or contractual restrictions and reasonable notice).
To exercise any of these rights, or if you have an inquiry or complaint regarding our privacy practices, please contact us at info[at]thebranchesyoga.com.
7. Children's Information
Protecting children online is a priority. The Branches does not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal data on our website, please contact us immediately, and we will take prompt steps to delete such records.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. We will notify users of significant changes by posting a prominent notice on our website or via email, updating the "Last Updated" date at the top.
By using our services, you acknowledge that you have read and agree to the terms of this Privacy Policy.
Thank you for choosing The Branches for your fitness and wellness journey.
- The Branches Team
Terms & Conditions
Terms & Conditions
updated October 2026
These Terms and Conditions outline the rules and regulations for the use of our services and participation in our SMS communication program. By signing up for our fitness programs or SMS campaigns, you agree to comply with these terms. Please read them carefully.
1. General Participation Terms
Eligibility: You must be at least 18 years old to join or have parental consent. Your membership is personal and non-transferable.
Payments & Fees: All membership fees are billed according to the specifications of each contract. Late payments may incur additional charges.
Cancellation Policy: To cancel or pause your membership, please provide written notice at least 14 days before the next billing cycle.
Facility Rules: Members are expected to adhere to studio etiquette, including but not limited to proper use of equipment, respect for others, and cleanliness. Misconduct may lead to membership termination.
2. SMS Communication Program
As part of our services, The Branches offers an SMS program to keep you informed and motivated. By opting in, you consent to receive text messages related to our services.
Program Name: The Branches SMS Campaign
Message Frequency: You may receive receive several messages per week depending on your usage and attendance, including but not limited to:
- Class schedule and updates on your membership
- Class and Event reminders for your enrollments
- Studio closures and updates (such as in the event of a snow storm)
- Exclusive promotions and offers (on very limited occasions)
Product Description: The Branches SMS program is designed to keep you updated and engaged with personalized content, class information, and exclusive offers.
Customer Care: If you have any questions or need support, contact us at info[at]thebranchesyoga.com or reply “HELP” to any of our messages for assistance.
Opt-out Information:
- To opt-out of the SMS program at any time, text “STOP”. After opting out, you will no longer receive text messages from us.
- For single-message programs, you will receive only one message upon opt-in, and no further action is required unless you wish to opt out for future communication.
Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan. Please check with your provider for details.
Associated Costs: Participation in the SMS program is free from our end, but you are responsible for any charges from your mobile carrier, including text message fees and data rates.
4. Changes to Terms & Conditions
The Branches reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website or notification via SMS.
By using our studio’s services or signing up for our SMS campaign, you agree to these terms and conditions. If you have any questions, please contact us at info[at]thebranchesyoga.com
Thank you for being part of our community at The Branches!